My Story
My career has been shaped by one constant: building stronger connections between brands and the people they serve.
For nearly a decade, I've helped industry-leading organizations like Adobe, Disney, and Ubisoft strengthen customer relationships through community strategy, social media, creator partnerships, trust & safety, and operational excellence. Starting my career in frontline moderation and customer support before growing into strategic leadership gave me a unique perspective on the customer journey, allowing me to understand not only how communities function, but why they thrive.
Throughout my career, I've built communities, developed creator programs, launched social campaigns, refined operational workflows, and transformed customer feedback into business insights. Whether creating new programs from the ground up or improving established ones, I'm driven by the opportunity to solve complex problems, strengthen relationships, and create experiences that people genuinely enjoy being part of.
How I Work
I build, improve, and own.
I take ideas from concept through execution, build the systems that make them sustainable, and use performance data and audience insight to make them better. I’ve built programs from the ground up, developed processes and SOPs, created content strategies, managed creator relationships, and translated community feedback into actionable recommendations for internal teams.
Strong community work requires both human judgment and measurable strategy. I pay attention to what people are saying, how audiences are behaving, and what the data reveals, then turn those insights into decisions and action. Whether I’m working with creative teams, product stakeholders, executives, or customers, I bring clear communication, thoughtful collaboration, and ownership from the first idea through the outcome.
Get To Know Me
Learn more about the slow, meticulous elements of my day-to-day life.
